Is Sabor En Casa a subscription service?
No, we are not a subscription service, our meal kits and dishes can be ordered as and when you need them.
My order arrived without cooking instructions - can you help?
We're really sorry about this, but you can view them online here.
Is there a minimum order amount?
Our minimum order is £58 – simply jump onto our products page and place your order for home delivery with any or all of our boxes.
How can I contact customer care?
All orders are placed online, if there’s something wrong you can complete a request with our customer care team by emailing email@example.com
Is it possible to change my order after it has been placed?
If changes are required before the cut off window for an order, please email firstname.lastname@example.org and we will try to get them made for you.
Where does Sabor En Casa deliver?
We deliver to addresses throughout England and Wales. Unfortunately we are not yet able to deliver into Scotland, Northern Island or mainland Europe. View our delivery map here.
When are the boxes delivered?
Generally, boxes are delivered between 7am and 9pm. Occasionally, our boxes may be held overnight by the courier and delivered the next day; if this is the case we will let you known as soon as possible. Please note, we work with trusted courier companies but unfortunately at particularly busy times when their network reaches capacity there can be delays to deliveries. Due to a shift in courier policy, deliveries are made without the need for a signature so your order will be left in a safe place if you are not in or are unable to answer the door.
How are the ingredients kept fresh during transit and how should I store them?
Our menus and dishes come with insulation bags & ice packs (you can recycle most of our packaging, and the insulation is compostable), so they stay cool during transit until you receive your delivery and unpack into the fridge. Once received, the box should be packed away upon arrival in the fridge and should be eaten that night or within 48 hours.
Where does you source ingredients from?
We're proud to be supporting and collaborating with our long-standing food suppliers by offering home-delivered, restaurant-quality produce boxes.
Do you offer vegetarian recipes or cater to vegans?
Absolutely, we have vegetarian options available if you prefer to ‘build your own box’.
Do I need ingredients in addition to the goods delivered?
For our Home Dining boxes you may need just a few pantry staples such as oil and salt. You’ll also need some basic cooking equipment to prepare the meals.
What if I have allergies and dietary requirements?
Our meals are prepared in a kitchen where the environment contains eggs, fish, milk, peanuts, sesame, crustaceans, soy, nuts, tree nuts, gluten, lupin and sulphites. Though best practices are used in preparing the meal, inadvertent cross-contamination may occur. We cannot guarantee the complete absence of these allergens.
Information on allergens:
Each product page on our website contains allergen info, but if you'd like further info on ingredients and allergens please email us on email@example.com
Can I order in advance for future days/weeks?
Yes, we currently open up deliveries for at least four weeks in advance at a time (except bank holidays, Christmas Day and New Year's Eve).
Where can I track my order?
Once our logistics partner has dispatched your delivery, you will receive a SMS with live tracking details. If you have any issues please contact us.
Can I order and pay over the phone?
All orders are taken and processed online at your convenience.
Can I change my nominated delivery window after my order has been placed?
Your delivery window can be changed up until midnight on the deadline prior to your delivery.